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How 32red Handles Your Personal Information

Your account data stays with us — we collect only what we need to run your account, process payments through PayPal, Venmo, and Play+, and meet the requirements of state law where 32red is available.

Data collected only as neededPayPal, Venmo, Play+ transaction privacyYour right to access your dataContact us to request changesState-law compliance where applicable
32red How 32red Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply account-level security measures across every layer of how your data is stored and transmitted. Login sessions require verification, and any change to payment details — whether that's a new PayPal address or a replacement Play+ card — triggers an additional confirmation step before it takes effect. Here is what that looks like in practice.

Encrypted Storage

Your account data is stored using encryption at rest. Payment identifiers tied to PayPal, Venmo, or Play+ are never stored as plain text and are handled through tokenized references only.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform performs. You can manage cookie preferences through the settings panel in your account.

Retention and Deletion

We keep your data for as long as your account is active and for the period required by state law after closure. Once that window passes, personal identifiers are removed from live systems.

Third-Party Access

Payment processors and identity-verification services receive only the data needed for their specific task. No marketing third party receives your personal details without your explicit consent.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have questions about how your data is handled, want to exercise a data right, or need to report a concern, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through the help center linked in your account menu. We aim to respond to data requests within the timeframe required by applicable state law.

Live Chat Start a chat from inside your account for the quickest response. Our team can locate your data record and walk you through your options in real time.
Email Support Send a written privacy request to our support email address, found in your account settings. Include your registered email so we can verify your identity before acting.
Help Center The help center inside your account menu carries step-by-step instructions for submitting a data access or deletion request without needing to contact support directly.

Common Questions About Your Privacy at 32red

Below are the questions we hear most often about how your data is collected, stored, and managed. If your question isn't here, reach out through live chat or the help center in your account.

We collect your name, date of birth, email, mailing address, and the payment details you register — such as your PayPal email, Venmo handle, or Play+ card number — along with device and session identifiers at login.

We share data only with payment processors, identity-verification partners, and state regulators where required. We do not sell your data to advertisers or unrelated third parties under any circumstances.

Send a written request through the help center or via the support email listed in your account settings. Verify your identity with your registered email, and we will respond within the timeframe required by your state's applicable law.

Yes. Submit a deletion request through live chat or email. We will remove your personal identifiers once any state-law retention window has passed and your account has been fully closed.

Transaction data is passed to the relevant payment processor in tokenized form. We retain a transaction record for regulatory purposes but do not store your full payment credentials on our systems.

We use session cookies for login continuity and analytics cookies to measure platform performance. Non-essential cookies can be turned off in your account's cookie settings panel at any time.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.